Future assurance through business quality

CQI IRCA Approved Training Partner

Future assurance through business quality

CQI IRCA Approved Training Partner

CQI and IRCA Certified ‘Introduction to Process Design’ Training Course (FD106)

Course ID: 2154

Course Aim This course provides fundamental skills for process design, standardisation, the capability to understand customer and stakeholder requirements and define standardised processes to deliver them.
Methods of Delivery Virtual Instructor Led Live
Maximum delegate number on a course is 12
Classroom-based
Maximum delegate number on a course is 12
Book this course to be delivered in-house for more than 4 people in your organisation. Please click here to complete our enquiry form and to request a quote
Benefits of in-house training
  • Dates and location that suits you
  • Course examples and workshops tailored to your industry sector
  • Cost savings, if you have 6 or more people to train
Learning outcomes On successful completion of this 2-day training course, you will be able to

  • define a process that reflects the flow down of customer and stakeholder requirements
  • define the requirements of the customer/stakeholder for a specific process.
  • develop process standardisation in support of the establishment of good process management practice.
  • identify where key measures are located in a process
  • ensure that processes are well defined and standardised such that they reflect management intent and enable effective audit of performance and risks
  • extend process definition through the supply chain
  • establish a foundational understanding of current performance/practice
  • sustain improvements through effective standardisation
  • define a process and standardise it with respect to an understanding of what aspects are key to the specific requirements of customers and stakeholders including compliance requirements.
  • quality coach for process thinking and standardisation