CQI IRCA Certified Combined Course – ISO 9001:2015 Foundation and Internal QMS Auditor Training Course Course ID 18238
Course aim
The aim of this course is to provide the delegates with:-
- an understanding of the management systems approach and overview of the requirements of ISO 9001:2015
- the knowledge and skills required to perform an internal audit of part of a quality management system based on ISO 9001:2015 (or equivalent) and report on the effective implementation and maintenance of the management system in accordance with ISO 19011:2018 (the international Standard by ISO titled “Guidance for auditing management systems”)
Learning objectives
On successful completion of this course, the delegates will have the following knowledge and skills:-
Knowledge
- Purpose and benefits of a quality management system
- Purpose of Annex SL, Appendix 2 and its use by standards writers
- The structure and content of ISO 9001:2015 and its relationship with ISO 9000:2015
- The requirements of ISO 9001:2015
- Role of internal audit in the maintenance and improvement of quality management systems
- Role and responsibilities of an auditor to plan, conduct, report and follow up an internal quality management system audit, in accordance with ISO19011.
Skills
- Plan, conduct, report and follow up an internal audit of part of a quality management system based on ISO 9001:2015, and in accordance with ISO 19011.
This course has been developed in line with ISO 9001:2015 QMS series of standards, ISO 19011:2018 Guidelines for auditing management systems, and IRCA Criteria for the QMS Foundation and Internal QMS Auditor training courses.
Course duration and timetable
3 days, starting at 9.00 am to 5.30 pm with 45 minutes lunch and 2 breaks (am and pm) of 15 minutes duration each
Course content
- Purpose of a quality management system and the benefits of improving quality performance
- Purpose of Annex SL, Appendix 2 and its use by standards writers
- Purpose and content of ISO 9001:2015 and relationship with ISO 9000:2015
- The Plan, Do, Check, Act (PDCA) cycle and the Model of a Process-based Quality Management System
- The Seven Quality Management Principles
- Process approach used in quality management.
- Context of an organization
- Role of top management in implementing, maintaining and improving the QMS; including promotion of risk-based thinking
- Role of the Quality Policy and Quality Objectives and the requirements for their implementation and review as well as monitoring the Quality objectives
- The need for provision of resources and resource management to provide support to the operation processes
- Managing Operation through necessary controls (based on risks and opportunities); including the use of documented information as one of the controls
- Monitoring and measurement activities in Quality Management including monitoring of customer satisfaction and internal audits
- Performance monitoring and continual improvement
- Nonconformity and corrective action; including relationship with review and update of actions to address risks and opportunities
- Management review of the QMS, required inputs and outputs, role of top management, and approaches for an effective review
- Role of internal audits in the maintenance and improvement of quality management systems
- Role and responsibilities of an auditor to plan, conduct, report and follow up an internal quality management system audit, in accordance with ISO 19011
- The requirements for internal audit, as described in ISO 9001
- The terms and definitions used in auditing
- Audit objectives, and contribution to the maintenance and improvement of quality management systems
- The Audit process
- Audit planning and preparation
- Conducting audit activities
- Obtaining and evaluating audit evidence
- Audit findings and reaching an audit conclusion
- Reporting audit results (verbal report and written report)
- Completing the audit
- Following up on audit findings and verifying the effectiveness of actions taken
Who should attend
Any individual involved in planning, conducting and managing internal audits of QMS, and audit programmes who requires to develop their knowledge and skills in internal auditing against the requirements of ISO 9001:2015 Quality Management System
Course style
- Pre-course reading material, and reading list
- tutor presentation
- practical skills development exercises – case studies and role plays
- interactive discussion and participation throughout the course
- group work activities
- continuous assessment of delegates’ performance
- highly interactive using accelerated learning techniques
Pre-Course Requirements
The IRCA recommends that delegates attending this course have a basic knowledge of the concepts of quality management and the relationship between quality management and customer satisfaction. Some pre-course reading material and a reading list is provided to assist delegates who wish to obtain some knowledge of the above, or refresh and/or improve their knowledge of the above.
Homework
The course includes light homework for the first and 2nd evening requiring approximately 30 minutes each
Course assessment
It is a requirement of the IRCA Certified courses that delegates successfully achieve the course learning objectives before a certificate of successful completion can be awarded.
Delegates’ assessment is important as it provides the delegates with feedback on their performance during the course, helping them to identify their strengths and weaknesses and to take actions. In addition, the tutors’ continual assessment of delegates ensures that weaknesses in any areas are identified during the course so that actions are taken to help the delegate achieve the learning objectives.
As this 3-day course is the combination of 2 IRCA certified courses, the delegates are assessed for achieving both course learning objectives. For both course criteria, there is a two-part assessment conducted throughout the course, plus a short test at the end of day 3.
a) Continuous Assessment by the tutor
Each delegate will be assessed by the tutor throughout the course for the achievement of the course Learning Objectives. This is carried out through the delegate’s feedback received for course workshops, activities and quizzes, and also through a continuous assessment from delegate’s participation in discussions, teamwork, time management and communication to the class and Tutor.
b) Course test
There is a short test at the end of day 3. This includes multiple choice questions and “true/false” statements. There are 20 questions and delegates are required to answer a minimum of 15 questions correctly, in order to pass the test.
c) Attendance, Punctuality and Time management
Attendance, Punctuality and Time Management are good qualities for an auditor and essential for auditing. These are therefore assessed, and full attendance is required for successful completion of the course. Time management during exercises and feedback is assessed.
Course Certificate
A certificate of “successful completion” of the course is awarded to those delegates who successfully complete the course by achieving parts (a), (b) and (c) of the assessment.
Those delegates who are not successful in parts (a) or (c) of the assessment are only awarded an “attendance” certificate for the course.
If any delegate fails the test but passes parts (a) and (b) above, they can make arrangements to re-sit the test. There is an appeal process should any delegate not agree with the Tutor’s assessment results.
Course outcome
Subject to CQI IRCA approval, successful completion of this course satisfies the Training requirements set by the CQI IRCA for Certification as an “Internal QMS Auditor”. Delegates must ensure that they meet other requirements set out by the CQI IRCA, should they wish to apply to the CQI IRCA for certification as an “Internal QMS Auditor”.
For further information please visit www.quality.org