CQI and IRCA Certified ‘Managing Management Systems’ Training

CQI and IRCA Certified ‘Managing Management Systems’ Training Course Course ID 1775

Course aim

This course will provide practical skills development in the management processes required to implement management systems. Delegates will leave the course with the capability of working with their organisation and other quality professionals to support the development of their management system and associated management processes, using a process-based approach, risk-based thinking and PDCA in a systems context.

Course duration and timetable

3 days, starting at 9.00 am to 5.30 pm with 45 minutes lunch and 2 coffee breaks (am and pm)

Course content

• Management system structure and framework:
  • Systems thinking.
  • PDCA thinking model and representation in Annex SL.
  • Seven quality management principles (from ISO 9001).
  • Process-based approach.
  • Process management and standardisation.
  • Risk-based thinking.
  • Definition of key terms used in international management system standards
  • Overview of other related standards (ISO 14001, OHSAS 18001, ISO/IEC 27001).

• Organisational scope and context:
  1. Mapping an organisation as a system. Representation and management of an organisation as a system. Mapping the organisation as a system of processes (core, enabling, strategic, external data generation).
  2. Listening processes to gather data on the organisational environment.
  3. Policy deployment overview. Relationship between customer focus, risk, opportunity and context in setting quality policy and objectives, and overview of a Hoshin Kanri. Attributes of effective quality objectives and plans.
  4. Management review for learning. Attributes of effective management review conducted for learning.

• Roles in the management system:
  • System leaders (top management). The role of ‘top management’ in leading the organisation as a system of interrelated process.
  • Process owners.
  • Process managers.
  • Improvement roles.

• Overview of the role of the following in a management system:
  • Quality objectives: risk, opportunity, strategy development and deployment.
  • Risk management and overview of key tools.
  • Process management and standardisation.
  • Types of improvement: correction, corrective action, continual improvement, breakthrough change, innovation and reorganisation.
  • Quality planning.
  • Performance measurement, selecting measures and attributes of effective performance evaluation, monitoring and measurement. This will include customer satisfaction, process performance and understanding variation (interpretation of control charts).
  • Auditing for learning and process confirmation. Definitions and uses of key terms in international standards
  • Supply chain management.

• Designing a management system framework:
  • Typical implementation framework.
  • Organisational needs for implementation.
  • Documented information.
  • Key engagement and resource requirements.
  • Certification process.
  • Assessment and gap analysis.

• Planning your implementation.

Who should attend

All individuals responsible for, or contributing to the development, implementation, monitoring, reviewing and improving a management system.

Course style

• Pre-course reading material, and reading list
• tutor presentation
• practical skills development exercises – case studies and role plays
• interactive discussion and participation throughout the course
• group work activities
• continuous assessment of delegates’ performance
• highly interactive using accelerated learning techniques

Recommended Prior Knowledge

The CQI-IRCA recommended prior knowledge is FD107 Introduction to Management Homework.

The course includes light homework for the first and second evening requiring approximately 45 minutes time.

Course assessment and examination

It is a requirement of the CQI-IRCA Certified courses that delegates successfully achieve the course learning objectives before a certificate of Achievement can be awarded.

Delegates’ assessment is important as it provides the delegates with feedback on their performance during the course, helping them to identify their strengths and weaknesses and to take actions. In addition, the tutors’ continual assessment of delegates ensures that weaknesses in any areas are identified during the course so that actions are taken to help the delegate achieve the learning objectives. Delegates are assessed for achieving the course learning objectives. There is a two-part assessment conducted throughout the course.

• Continuous Assessment by the tutor
  Each delegate will be assessed by the tutor throughout the course for the achievement of the course Learning Objectives. This is carried out through the delegate’s feedback received for course workshops, activities and quizzes, and also through a continuous assessment from delegate’s participation in discussions, teamwork, time management and communication to the class and Tutor.
• Course Written Examination
  There is an Examination paper by CQI-IRCA at the end of the course for which delegates have 1 hour to complete.

Course Certificate

A “Certificate of Achievement” is awarded to those delegates who successfully complete the course assessment and pass the course examination.

Delegates who have attended the course but have not passed the examination, will receive a “Certificate of Attendance.